Service Benefits

Weekly sevice plans to check all printers, toner levels and utilization.

  • Access to Certified Service Engineers possessing extensive implementation
    experience and in-depth knowledge of print technologies
  • Improved uptime and increased productivity using best practices methodology Quality Tier 1 products,
    proactive maintenance and service solutions to best suit your business needs
  • Professional consultants wil take action on your behalf with the manufacturer’s Tech Support reps
  • Pre-fixed service program costs for accurate budget forecasting
  • Reallocation of resources to increase asset life and lower over all costs

Maximize Productivity with Proactive Printer Maintenance

Total IT CareIs Printer Maintenance, the least of your worries? That is until it’s 4:00PM on Friday and you need to produce a hard copy proposal or executive report and the printer is out of toner or worse yet, has ceased working!

 

The downtime experienced by not properly servicing printers can decrease employee productivity, impact business-critical functions and reduce overall customer satisfaction.

Preventative Services

Sierra Associates provides complete proactive printer maintenance solutions, repair
and upgrade services that will extend the life of your printer asset while meeting
your business needs. We offer the flexibility of a time and materials service program
or a fixed cost per page annual contract that includes parts, supplies and labor.

Maintenance Contracts

Are users experiencing printer delays or loss of print jobs? Recognize improved
uptime and greater printer efficiency by utilizing a maintenance contract from
Sierra Associates.

  • Professionally trained service engineers that will deliver, install and configure
    your laser printers, fax machines and MFP printers
  • Analysis of your current network and printing architecture to provide
    upgrade solutions
  • Authorized repair facilities provided when issues cannot be corrected on site
  • Detailed documentation provided on your print environment and the
    configuration settings
  • Step-by-step recommendations for improved printer utilization and capabilities
  • Restocking services to ensure supplies and toner are regularly monitored—
    maintaining automatic pre-set levels to avoid downtime


We employ Certified Service Engineers who complete most repairs on-site and
within the same day. Sierra Associates is also authorized to sell new and certified
refurbished equipment along with memory upgrades and printer supplies for
further customer savings. Avoid your printer frustrations, call us today!

Click here for our PDF!