Increase Business Productivty with Total IT Care
Does your business experience downtime waiting for a contracted technician to fix your
network systems? Perhaps your internal IT staff is overextended and unable to keep up with daily systems issues but your budget does not allow for additional headcount? We can help!
Total IT Care from Sierra Associates can provide you with an affordable solution tailored to fit your specific business needs, to ensure the health of your network infrastructure while
managing its growth.
Click Here for our PDF on Total IT Care!
Four Core Service Suite
With our four core service suite you will be provided with a dynamic complete technology support solution that will grow with your business. We will provide full unlimited support, 24x7x365 monitoring, patch management, free anti-virus and anti-spyware and more for the following for core services.
- Managed Desktop - Each user will have access to our 800 help desk support number to help with any issues. We can also provide quick response to any issues remotely from our secure NOC and if we can't resolve the problem in a timely fashion we will dispatch an engineer at no extra charge to you!
- Managed Server - Server management, support and administration for all servers in your organization. We will monitor key services from Exchange to SQL databases to ensure that all services are available to all users in your organization.
- Managed Network - Support and administration for routers, multi-layer switches and wireless access points. We will provide monitoring and performance reporting of all key network devices.
- Managed Security - Keep pace with the increasing complexity and frequency of network security threats. We will protect you technology assets with 24/7 management and monitoring by our engineers. We will manage your firewalls, intrusion protection systems, remote access (site-to-site VPN, IPSEC clients, SSL), active directory security and wireless security.
Features
Quarterly Business Reviews
Every quarter we will sit down with you and review the past quarter. We will go over past service tickets, any current tickets or issues. We will also go over your plans for the next quarter so we can help align your technology goals with your business goals.
Quick Response
Ability to monitor and respond to issues affecting your network such as servers running low on disk space or drive failure in RAID array. Whether you generate a service request or our automatic
alerting system does, we will dispatch an engineer to guarantee quick responses for problems at your site.
Patch Management
Security holes and threats are found everyday. To combat these threats you to reliably deploy
operating system and application patches and updates in a timely manner. With our patch
management system we will test all patches and updates before production deployment. We will also provide reports providing better visibility to your environment.
Anti-Virus and Anti-Spyware
When it comes to Virus’ and Spyware; we feel its important to do all that is possible to prevent
infection. Thats why we include Anti-virus and Anti-Spyware for all users under the Total IT Care plan. We will centrally manage and update this software from our secure NOC making sure that you are protected.
Unlimited Remote and Onsite Support
For any service request that you create or we create; our team of engineers will troubleshoot and remedy the issue with zero hidden fee’s.
Workstation/Laptop Loaner
Even with all the measures taken to prevent downtime, there are chances for hardware failure. In the event of hardware failure or your operating system has to be reloaded, we will provide a loaner for your users to continue working while we work with the vendor for replacement or while we wait for the new system to come in.
Service Ticket Portal
Access to our online service portal to open, close and track any service requests created. You will also be able to open requests through email, the online customer portal or by phone. Which ever way you choose, you will be up to date with whats going on with your business at all times.
Audit and Discovery
With daily scan’s we will be able to identify any new or rogue devices on your network. All assets will be identified and documented for a complete up to date inventory.
Discount Projects
All customers under the Total IT Care service plan will recieve a discount rate for all project work outside of support.
All this and more...
Total IT Care is will also include; vemdor management, asset management, application compliance Help Desk, Scripting automation, monitoring/alerting, and software deployment.
